PROFESSIONAL COMFORT SERVICES
Privacy Policy
Effective Date: May 29, 2026
Professional Comfort Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with us for home comfort services. Please read it carefully. If you disagree with its terms, please discontinue use of our site and services.
1. Information We Collect
Information You Provide Directly
We collect personal information you voluntarily provide when you request a quote, schedule a service, subscribe to our communications, or contact us. This may include:
Full name and contact information (phone number, email address, mailing address)
Service address and property details relevant to your home comfort needs
Payment and billing information
Communication preferences
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies, including your IP address, browser type, pages visited, and time spent on our site. We use this data to improve site performance and your overall experience.
Information Collected Through Third-Party Platforms
We use RingCentral to manage phone communications, including inbound and outbound calls. Calls may be recorded for quality assurance and training purposes. We use HubSpot as our customer relationship management platform to organize contact records, track service history, and send marketing emails. These platforms may collect or process data in accordance with their own privacy policies.
2. How We Use Your Information
We use the information we collect for the following purposes:
To schedule, confirm, and deliver home comfort services
To send service reminders, follow-up communications, and maintenance recommendations
To send promotional emails and marketing materials about our services and offers
To conduct outbound phone outreach for marketing and customer care purposes
To process payments and manage your account
To respond to inquiries, resolve disputes, and provide customer support
To analyze usage trends and improve our website and service offerings
To comply with applicable laws and regulations
3. Marketing Communications
Email Marketing
We use HubSpot to send marketing and promotional emails. By providing your email address and opting in to communications, you consent to receive these messages. Every marketing email includes an unsubscribe link. You may opt out at any time, and we will process your request promptly.
Phone and SMS Marketing
We use RingCentral to make outbound marketing calls and, where applicable, send SMS messages. By providing your phone number, you may consent to receive such communications. You have the right to opt out of phone marketing by informing a representative during any call or by contacting us directly at the information provided below.
We comply with applicable telemarketing laws, including the Telephone Consumer Protection Act (TCPA) and the National Do Not Call Registry. Standard message and data rates may apply to SMS communications.
4. How We Share Your Information
We do not sell your personal information. We may share your data in the following limited circumstances:
With service providers who assist us in operating our business, including RingCentral (phone communications), HubSpot (CRM and email marketing), and payment processors, each bound by confidentiality obligations
With professional advisors such as attorneys or accountants, as necessary
In connection with a business transaction such as a merger, acquisition, or sale of assets
When required by law, subpoena, court order, or other legal process
To protect the rights, safety, or property of Professional Comfort Services, our customers, or the public
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with legal obligations. When data is no longer needed, we take reasonable steps to securely delete or anonymize it.
6. Your Rights and Choices
Depending on your state of residence, you may have the right to access, correct, or request deletion of your personal information. You may also have the right to opt out of certain data uses. To exercise any of these rights, please contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable law.
Colorado residents may have additional rights under the Colorado Privacy Act (CPA). Please contact us to learn more.
7. Cookies and Tracking
Our website uses cookies to enhance functionality and analyze traffic. You may adjust your browser settings to refuse cookies, though some features of our site may not function properly as a result. We do not respond to "Do Not Track" signals at this time.
8. Security
We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the effective date at the top of this document. We encourage you to review this page regularly to stay informed of any changes.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:
Professional Comfort Services
Phone: (720) 650-6176
Email: info@pcservicesco.com